Refund policy

1. Eligibility for Returns

• You have 7 days from the date of delivery to request a return.
• To be eligible, items must be unused, in the same condition you received them, and in the original packaging.
• Custom or personalised products, including custom metal prints, cannot be returned unless they are faulty or damaged on arrival.

2. Damaged or Defective Items

• If your order arrives damaged or defective, please contact us within 48 hours of delivery at info@metalli.co.
• Provide photos of the product and packaging so we can assess the issue.
• Once approved, we will offer a replacement at no cost to you, or a refund if a replacement is not possible.

3. How to Request a Return

• Contact us at info@metalli.co with your order number and reason for return.
• We will provide return instructions and, if applicable, a prepaid return label.
• Items returned without contacting us first will not be accepted.

4. Refunds

• Once we receive and inspect your return, we will notify you by email.
• Approved refunds are issued to your original payment method within 7 business days.
• Shipping costs are non-refundable, except where the item is faulty or damaged.

5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, email us at info@metalli.co.

6. Contact
For all returns, exchanges, or refund questions, contact:
Metalli Prints
10 Mains Dr, Lockerbie, DG112FD
info@metalli.co